Case Studies

As part of the Test and Learn approach within the TED Ageing Better in East Lindsey programme we collected case studies to showcase those individuals living in East Lindsey who have dealt with the isolation and loneliness that TED was tackling. Along with collecting information passed to us from our Delivery Partners across the district. Case studies are in-depth investigations of a single person, group, event or community. Typically, data are gathered from a variety of sources and by using several different methods (e.g. observations & interviews). Case studies are a valuable tool which helped the TED programme to demonstrate the impact of the services we provided, whilst giving a valuable insight into the lives of our volunteers and beneficiaries; framing their experiences, life journey and any teachings they wanted to share.

Value of the First Connection

Celebrate a beneficiaries journey through the TED project, highlighting how one connection can change a life. Pauline shared her story below:

Age-friendly Business

Please enjoy this insight into the further development of the Age-friendly Business arm of the TED programme from May-August 2018.

CHAPS Cooking

We have been given a lovely article from the CHAPS Programme that Magna Vitae deliver for the TED Programme. Please have a read into the goings on during their cooking sessions.

Reaching Out, Not Hard to Reach: Flexible, Person-Centred Work

As a result of Covid-19, TED in East Lindsey continues to innovate in reaching beneficiaries and wider stakeholders in a number of ways.

Exploring the Role of Activity in Creating Collaborative Community Resources

TED activities, including TED Friendship Groups, provide examples where communities and their volunteer have continuing momentum despite Covid-19.

Building Resilience: Credibility, Social Networks and Local Awareness

TED learning identifies the important role that pre-existing relationships and local awareness/knowledge have in enhancing credibility with people aged 50 and above, as well as wider stakeholders.

Resilience through digital inclusion.

Digital inclusion has a core role in developing and facilitating relationships and resilience at distance, even when a face to face, place-based approach is preferable.

CHAPS Sporting Pinks.

Over the months we have had some good success in forming small groups of about three or four and delivering sessions via conference call or zoom. We had a new referral, an individual living in Horncastle who LCVS had signposted to TED for the connect calls.

Accessing Digital Services.

Digital technology continues to transform our lives. In an increasingly digital age, many public services once accessed on a face-to-face basis have been moved online by the Government and Local authorities.

‘Virtually’ Together? Replicating Place-basesd provision?

The preference for face-to-face/place-based services are not necessarily restricted to people belonging to a ‘residual core’, those unable or unwilling to develop digital skills or use devices. TED Friendship groups were hoping to re-convene in person and not draw on platforms for virtual meetings.

The Role of Enjoyment in Digital Up-skilling and Inclusion

Prior learning from TED illustrates the crucial role of activities in engaging people and enhancing resilience. This second thematic bulletin intersects with our theme on ‘Virtually Together? Replicating place-based provision’. Digital skills are an integral, but not finite, part of transitioning to ‘digital inclusion’.

Championing ‘Digital Inclusion’

Championing ‘digital inclusion’ can take many forms. On the TED Programme, Lincs Digital, a commissioned delivery partner, works with volunteers from the community who champion ‘digital inclusion’ through peer support and advocacy. Their volunteers provide holistic support to learners and the wider community. During COVID 19 this has been especially relevant in making contact with people aged 50 and over, providing friendship and a point of contact as well as linking to support with digital devices and learning.

Emotional Engagement

This bulletin draws on case studies of befriending through the ConnecTED service and our dedicated delivery partner Age UK Lindsey, interviews with stakeholders, project case studies, good news stories and contract monitoring data. It looks at this form of delivery as both a ‘stand-alone’ service, and part of ‘blended delivery’.

Working with Values: Notes on Empathy

As reported in our case studies, empathy was a crucial trait characterised by being able to understand people. This not only applies to their interests but also their strengths, needs and vulnerabilities. Empathy is a vehicle of credibility through which people are able to explore these issues in the setting of a telephone call and potentially connect to wider, sometimes specialist support.

Managing Expectations

This is the third, final, thematic bulletin from a more detailed learning report that considers the role of a specific form of delivery: telephone contact through the ConnecTED telephone befriending service TED in East Lindsey established early in the pandemic, along with increased telephone engagement by commissioned delivery partners.

Embedding the Aims and Objectives of Ageing Better

In this series of bulletins taken from a more detailed report we reflect on over 6 years of learning from TED. Our partners, the University of Lincoln International Business School and Rose Regeneration have reported on research which the programme commissioned for a period of 2 years.

Challenging Stereotypes and Changing the Narrative

Roger is in his late 80’s, living on his own but has some mobility issues. Apart from seeing his son each week he was receiving mainly female visitors who were providing him with some support. When the Learning and Evaluation Officer spoke with Roger on the phone, it became apparent that he would like some contact with other men with similar interests in sports so Magna Vitae were approached.

Working With Communities Collaboratively

Our learning on the relational nature of resilience and wider engagement has shown how activities can bring people together, create dialogue, and both provide platforms for ongoing collaboration, future co-design and coproduction of services. Ultimately, these factors contribute to the potential for sustainability and reinforce the legacy of ongoing services.

Enhancing Togetherness Through ‘Grassroots Best Practice’

In other thematic bulletins we give examples of commentary from people aged 50 and over, ‘volunteers’, delivery partners, TED team members at YMCA Lincolnshire, Age-friendly Businesses and wider stakeholders. Here examples of work have been cited that can be considered ‘grassroots best practice’. In the following discussion we explore this as part of another shift in the programmes approach, accompanied too by a changing lookout.

Shifting to Sustainability? Maximising Resource and Harnessing Participation

In this final bulletin reflecting on the last 6 years of learning reports and case studies from TED in East Lindsey we highlight issues implicit in the other bulletins. A key Ageing Better aim (nationally and locally) is to create sustainable impact following the end of the current funding stream (a final end date is March 2022, but for some projects and partners this is sooner).

Talk, Eat and Drink (TED) Ageing Better in East Lindsey Evaluation Summary

This summary report presents the findings of a two-year evaluation of TED (Talk, Eat, Drink) in East Lindsey conducted for YMCA Lincolnshire by the University of Lincoln and Rose Regeneration. Our evaluation has included both formative and summative elements, and a range of research methods to gather existing and primary data from participants and delivery partners.

From the Case Studies completed in the TED Programme this is some of the learning collected:

The role of Friendship Groups in tackling isolation and loneliness:

  • TED Friendship Groups, especially in rural areas, are a vital source of support.
  • TED Friendship Groups provide a safe space for older people to meet others and socialise.
  • Through taking an asset based community development approach, Friendship Groups can be self-sustaining.
  • TED Friendship Groups have experienced particular success where they have collaborated with local businesses that have regular contact with vulnerable people in the community.
  • The quality and quantity of relationships matter, but you can’t manufacture friendship traditional befriending approaches don’t work for everyone, however Friendship Groups can offer an alternative, group based befriending offer.

Age-friendly Business and Accessibility:

  • Place’ encounters can heighten the sense of bodily vulnerability that many older adults experience. Therefore, Age-friendly facilities are important to participants.
  • Activities should be local. This is particularly important for those who have mobility and health needs.
  • Asset based community development plays is an essential element of any work to address social isolation – successful interventions include build on what is already there

Engaging Businesses:

  • Local businesses offer places and opportunities to meet, as well as essential services to older people who may not be able to travel.
  • Businesses have the opportunity to facilitate (social) connections within a community.
  • Simple improvements such as making some basic accessibility alterations and providing clearer signage can have a huge impact for older customers.
  • Businesses often have assets that they can offer to the wider community, which can benefit older people and boost their company’s profile. In East Lindsey this has resulted in two Age-friendly Businesses hosting regular Friendship Groups.

Supporting and engaging older men in East Lindsey:

  • More women are involved with the TED programme with 59% of people identifying as female and 39% male.
  • Older men gravitate towards specific activities, learning a new or utilising an old skill, rather than socialising or chatting and will connect with each other over time and through the shared experience of that activity.
  • Older men are more engaged when there is no pressure to do all of a set activity; allowing instead participate at their own pace, including the option of sitting and watching others.
  • Older men are more likely to attend events/sessions which require with no minimum commitment each week. Drop in sessions have been particularly successful.
  • Older men often have preconceived ideas about local venues, for example as being ‘for women’ or ‘for old people’. These perceptions may make them less likely to engage with activities taking place in these venues.
  • Older men may take a longer time to ‘open up’ within a new group. For activities that only last a few weeks, with a set end date, it can mean that the activity finishes just at the point when the individual is feeling comfortable.
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